Privacy, Terms + Conditions

PRIVACY

Cookie Empire recognises and agree's that the privacy of all personal information is important to individuals. All personal information collected to process and fulfill your order is to be minimal, private, correct, safe and most importantly in the control of the individual. We do not share any credit card information with any third parties, other than for the purpose of processing payments for the product you have ordered. We will only ask for and use relevant personal information necessary to conduct our business. All information collected for Cookie Empire is for the sole purpose and use of Cookie Empire so we can continue to deliver what you love!

TERMS + CONDITIONS

  • IMPORTANT INFORMATION ABOUT PURCHASING ONE OF OUR MASKS - you have agreed that you have read our information about our masks on the mask product listing page. And as stated our masks are not medical grade masks and are not in any means classified as 'Personal Protective Equipment' (PPE).

  • Due to fast selling Cloth Masks fabric can sell out or become unavailable so we may switch the Chiffon lining, but Don't worry we will make sure the design will compliment the main fabric perfectly. We do not accept refunds on Cloth Mask Coverings due to hygiene/COVID-19 reasons.

  • When you receive your order please be careful when opening it as we are minimising packaging it is not as thick as some packages so don't use scissors. Be gentle you wouldn't want to damage your new goods. Products are Made by hand and quality checked during every stage from cutting to sewing to pressing and folding for delivery. Pretend it's lingerie... you wouldn't be so rough would you!

  • Our items are handmade and made to order which is why we do not accept refunds. A lot of time goes into fulfilling an order and we are happy to exchange if need be, but we do ask that you check the size guide and ask questions if you are unsure before ordering. Absolutely NO refunds or cancellations so please choose carefully.

  • Exchanges - PLEASE check the size + care instruction guide before you place your orders and if you are unsure don't hesitate to drop us a line Contact Us

  • We are a small company and we try our best to answer emails and messages as soon as possible. We may just need a little more time to response to your question or concerns as we may be busy working on production orders. So please bare with us if we take a few days to get back to you. Sourcing, Production, Marketing, Website, Deliveries, Raising Kids and smelling the Roses all takes time :)

  • Sales from end of line collections are final - there will be no refunds OR exchanges.

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